Privacy Policy
Carlisle Seniors Centre

At Carlisle Seniors Centre, we are dedicated to providing exceptional care and services for seniors in our community. Protecting your privacy is fundamental to our commitment. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

By engaging with our services or interacting with us, you acknowledge and consent to the practices outlined below.

1. Collection of Personal Information

We collect personal details such as your full name, date of birth, residential address, telephone number, email address, emergency contact information, and details of your authorised representatives. This ensures we can provide appropriate care and maintain accurate records.

2. Collection of Sensitive Information

Given the nature of our services, we may collect sensitive information, including but not limited to:

  • Medical history and current health conditions;

  • Medications and treatment plans;

  • Allergies and dietary requirements;

  • Cultural, religious, or language preferences;

  • Details of healthcare providers and support networks.

This sensitive information is collected with your consent and is crucial for ensuring your safety and well-being.

3. Methods of Collection

We gather information through:

  • Direct communication (in-person, phone, or written correspondence);

  • Registration forms and care assessments;

  • Discussions with family members, carers, or legal guardians;

  • Referrals from healthcare professionals and support services;

  • Publicly available sources when legally permissible.

4. Purpose of Information Collection

Your information is used to:

  • Provide personalised aged care and support services;

  • Facilitate emergency responses;

  • Coordinate with healthcare providers and community services;

  • Maintain accurate records for internal management and reporting;

  • Meet legal, regulatory, and funding obligations.

5. Consent

We respect your rights and seek your explicit consent when collecting sensitive information or using your personal information beyond standard care provision. You may withdraw consent at any time by contacting us.

6. Disclosure of Information

Your information may be shared, when necessary, with:

  • Medical professionals and healthcare providers;

  • Emergency services in urgent situations;

  • Family members or legal guardians (with your consent);

  • Government agencies where legally required;

  • Professional advisers (e.g., legal or insurance).

We ensure that third parties respect your privacy and use your data only for agreed purposes.

7. Security of Your Information

We are committed to keeping your personal information secure through:

  • Secure physical storage with restricted access;

  • Electronic data protection with firewalls, encryption, and secure servers;

  • Staff training on confidentiality and privacy obligations;

  • Regular security audits and risk assessments.

8. Access to Your Personal Information

You have the right to request access to your personal information held by us. Requests can be made in writing, and we will respond promptly, usually within 30 days.

9. Correction of Personal Information

If you believe your information is outdated, incorrect, or incomplete, please notify us. We will take reasonable steps to correct the data to ensure accuracy.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined or as required by law. Once no longer needed, your information is securely destroyed or de-identified.

11. Use of Communication Tools

We may use your contact details to:

  • Provide updates about our services;

  • Notify you of changes to care plans;

  • Share information about events or activities at our centre.

You can opt out of non-essential communications at any time.

12. Online Interactions and Cookies

When you interact with our digital tools, basic technical data such as your IP address, browser type, and visit duration may be collected automatically to improve user experience. However, we do not collect personal information through cookies or tracking technologies.

13. Third-Party Service Providers

We may engage trusted third-party providers for:

  • IT support and data storage;

  • Payment processing;

  • Compliance and audit services;

  • Communication platforms.

All providers are contractually obliged to comply with privacy and data security standards.

14. International Data Transfers

In rare circumstances, if we need to transfer your data outside Australia (for example, to overseas medical specialists), we will take all reasonable steps to ensure your information is protected and processed in accordance with Australian privacy laws.

15. Rights of Legal Guardians and Representatives

Where a person is unable to make decisions due to capacity limitations, their legally appointed guardian or authorised representative will be entitled to act on their behalf concerning their personal information and privacy rights.

16. Privacy Complaints

If you believe your privacy has been breached, please contact us directly. We take complaints seriously and will investigate promptly, aiming for a resolution within 30 days. If unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

17. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We recommend reviewing it regularly. The most current version is available upon request at our centre.

18. Contacting Us

For any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:

Carlisle Seniors Centre
Address: 2 Memorial Ave, Carlisle WA 6101
Telephone: (08) 9470 1155
Email: [email protected]

About Us
Support
Scroll to Top